Privacy Policy

Last updated: December 2025

At Urban Pantry, your trust is everything. We’re serious about your privacy—while keeping it real, simple, and straight-up transparent. This policy explains what info we collect, why we collect it, and how we use it. No legalese walls, just the facts.

1. What We Collect

When you interact with Urban Pantry—browse, order, or sign up—we collect info to make your experience smoother. This includes:

Personal info: Name, phone number, email, delivery address.
Order info: Items purchased, order history, preferences.
Payment info: We process payments securely through our payment partners. We don’t store your card details on our servers.
Device & browsing info: IP address, browser type, device info, and how you interact with our site.

Basically: the stuff we need to make your experience with us seamless each time you check in.

2. How We Use Your Info

We use your info to:

Process and deliver your orders.
Keep you updated about your order status.
Improve our products, services, and website experience.
Send you offers, promotions, and recommendations (only if you opt in).
Comply with legal obligations and keep the business legit.

We don’t sell your info, we don’t rent it out, and we never hand it to anyone.

3. Cookies & Tracking

Our website uses cookies and similar tech to:

Keep you logged in.
Remember what’s in your cart.
Understand how people move through the site so we can make it better.

You can block or delete cookies in your browser, but some features may not work as smoothly.

4. How We Keep Your Info

Your info is stored securely, with encryption where needed. We regularly review our systems to keep them locked up.

Still, no system is perfect. If there’s ever a breach, we’ll let you know straight away.

5. Sharing Your Info

We only share your info with:

Our delivery partners (so your food actually reaches you).
Our Payment gateway partner (to safely handle your transactions).
Legal authorities if required by law.

Outside of that, your info stays with us. Promise.

6. Your Rights

You’re in control:

Access your personal info.
Correct any errors.
Ask us to delete your info (with some limits for orders, taxes, and legal reasons).
Opt out of marketing communications anytime.

Hit us up at our contact info and we’ll handle it—quick and clean.

7. Updates to This Policy

We might tweak this policy as Urban Pantry grows, tech changes, or laws evolve. The “last updated” date at the top tells you when it was last refreshed.

We’ll give you notice if anything major changes, but we encourage checking back occasionally.